Frequently asked questions

Every listing states the vehicles or the fitting type it suits. If your car is not named, email your registration or make, model and year to britishgarage.co.uk@gmail.com before ordering and we will check the listing against it within one working day.

All major debit and credit cards plus the express wallets shown at checkout (Shop Pay, Apple Pay and Google Pay where your device supports them). Prices are in pounds sterling.

Yes. The price shown is the price you pay; VAT is included where it applies and there are no extra charges at checkout.

Email us as soon as possible with your order number. If the order has not been dispatched we cancel or amend it; if it has already left, follow the 30-day return process once it arrives.

Not through the website. Email us with the items and quantities and we will tell you honestly whether we can help.

Checkout runs on Shopify’s PCI-compliant payment system. We never see or store your full card number.

Yes, by email within a few minutes of ordering. Check your junk folder if it does not arrive, then email us and we will resend it.

Not at the moment. If that changes it will be announced in the guides newsletter.

Delivery is free to every UK postcode on every order, with no minimum spend.

Most orders are dispatched within one to two working days and arrive within three to eight working days. You receive a tracking link by email as soon as your order ships.

Yes, free of charge. Remote postcodes can take a day or two longer than the mainland estimate.

Yes. The dispatch email contains a tracking link; if it has not updated for three working days, email us and we will chase the carrier.

Photograph the packaging and the item and email us within 48 hours. We send a replacement or refund without asking you to argue with the courier.

Not currently. British Garage ships to UK addresses only.

Usually, but larger orders can arrive in more than one delivery. Each parcel has its own tracking link.

Not at present. Tracked standard delivery is the only service, and it is free.

You have 30 days from delivery to return any unused item in its original packaging for a refund. Email us with your order number and we send the return instructions the same working day.

If the item is faulty, damaged or not as described, we do. For a change of mind you pay the return postage; we recommend a tracked service.

We refund within five working days of the item arriving with us, to the original payment method. Your bank may take a further three to five days to show it.

Yes. Tell us what you would like instead and we either swap it or refund and let you reorder, whichever is quicker.

If the listing said it fits your vehicle and it does not, that is on us: we cover the return and refund in full. If the listing did not name your vehicle, the standard 30-day return applies.

Opened fluids, aerosols and sealed electrical items that have been installed cannot be returned unless faulty, for safety and hygiene reasons.

Please keep it for the 30-day window. We accept returns without retail packaging if the item is unused, but boxed items resell better and that keeps prices down for everyone.

Nothing here removes your rights under the Consumer Rights Act 2015: goods must be as described, fit for purpose and of satisfactory quality, and faulty goods can be rejected within 30 days for a full refund.

Only when fitted in a headlamp unit that is type-approved for LED. Retrofitting LED bulbs into a halogen unit is not road-legal and can fail the MOT on beam pattern. Interior, boot and work lights have no such restriction.

The camera must not obstruct the driver’s view — mount it behind the mirror or at the top edge of the windscreen, outside the swept area. Recording is legal; if you use a dash cam for work, GDPR notices may apply.

Pressure is in your handbook or on a sticker inside the driver’s door. The UK legal minimum tread depth is 1.6 mm across the central three-quarters of the tyre; we recommend replacing at 3 mm.

For a UK home wallbox a 32 A single-phase Type 2 to Type 2 cable covers almost every car. Choose a length that reaches the port from where the wallbox is mounted, plus a metre.

Yes. Everything is new and sourced from the brand or its authorised distributors. Where an item is an aftermarket equivalent rather than an original-equipment part, the listing says so.

Manufacturer warranties apply as stated in each listing, and your statutory rights apply regardless. Email us if something fails and we deal with the manufacturer for you where we can.

A limited range. Some fluids cannot be posted by standard carriers; anything we list can be delivered to your door.

Sometimes. Email us the part number or a link and we will tell you within one working day whether we can get it and at what price.

A UK online store for car accessories, care products and workshop tools, run by a small team and reachable by email. We describe products plainly and do not use countdown timers or invented discounts.

No. British Garage is online only, which is how we keep delivery free.

Email britishgarage.co.uk@gmail.com. We answer within one working day, Monday to Friday.

Only to fulfil your order, answer your questions and, if you opt in, send the guides newsletter. Details are in our privacy policy.

Yes — seasonal UK driving guides and a note when new stock arrives. Sign up in the footer; unsubscribe with one click.

Yes. The guides blog is written by us for UK drivers: MOT preparation, winter kits, dash-cam law, detailing basics and how to choose accessories that fit.