Refund policy

30 days to change your mind

You may return any unused item to British Garage within 30 days of the day it was delivered, for a full refund of the item price. This is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are not affected by anything on this page.

How to return an item

  1. Email britishgarage.co.uk@gmail.com with your order number, the item and the reason (a sentence is fine).
  2. We reply the same working day with the return address and, for faulty or incorrect items, a prepaid label.
  3. Pack the item securely, ideally in its original packaging, and post it. For change-of-mind returns we recommend a tracked service; keep the receipt.

Refunds

Refunds are issued to the original payment method within 5 working days of the item arriving with us. Your card issuer may take a further 3–5 working days to show the credit. You receive an email when the refund is processed.

Who pays return postage

Reason Return postage
Faulty, damaged, wrong item sent, or does not fit a vehicle the listing named Paid by British Garage (prepaid label)
Changed your mind, ordered the wrong size or type Paid by you

Condition of returned items

Change-of-mind returns must be unused, complete and in a resaleable condition. Items that have been fitted, used or had their seals broken can only be returned if faulty.

Items that cannot be returned for change of mind

  • Opened fluids, aerosols and chemicals
  • Sealed electrical items once the seal is broken
  • Items made or cut to order

All of these can still be returned if they are faulty or not as described.

Faulty goods

If an item develops a fault, email us with your order number, a description and photographs or a short video where possible. Within 30 days of delivery you are entitled to a full refund; after 30 days and within six months we repair or replace the item, or refund if that is not possible. Manufacturer warranties apply in addition.

Exchanges

Tell us what you would like instead. If the replacement is in stock we send it as soon as the return is on its way; otherwise we refund and you reorder.

Cancelling an order

You may cancel any time before dispatch by email for a full refund. After dispatch, refuse the delivery or return the item under the 30-day policy.